Shipping Policy

Last Updated: January 2026

At Pinball Machine Australia, we are committed to ensuring your products are delivered safely, on time, and with full transparency. This Shipping Policy explains our processing times, delivery options, fees, and other important information related to shipping.

By placing an order through https://pinballmachineaustralia.com Attachment.tiff , you agree to the terms outlined below.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.

You’ll receive an order confirmation email and a shipping confirmation email with tracking details once your order has been dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

If we experience a high volume of orders or unexpected stock delays, you’ll be notified via email.

2. Shipping Coverage

We currently ship within Australia and to selected international destinations.

Please ensure that all delivery details are correct to avoid delays or failed deliveries.

3. Shipping Costs

Shipping charges are calculated at checkout based on order weight, dimensions, and destination.

The final shipping cost will be displayed before payment — no hidden charges.

All prices are shown in AUD.

4. Delivery Timeframes

Domestic Deliveries (Australia): Usually arrive within 3–7 business days
International Deliveries: Typically arrive within 7–21 business days, depending on customs clearance and courier schedules

Delivery estimates are based on carrier performance and may vary during busy seasons or due to unforeseen events (e.g., weather, customs inspections, strikes).

5. Tracking Orders

Once your order ships, you’ll receive a tracking number via email so you can follow your delivery in real-time.

If tracking updates are delayed, please allow 24–48 hours for the courier’s system to refresh.

6. Delivery Address Changes

If you need to change your delivery address, contact us at support@pinballmachineaustralia.com or WhatsApp: +61 489 965 059 before your order is dispatched.

Once shipped, address changes are not possible.

7. Out-of-Stock Items

We strive to maintain accurate stock counts, but if a product becomes unavailable after purchase:

You’ll be notified immediately, and
You can choose between a refund, exchange, or backorder option

8. Damaged or Lost Packages

We package all products securely. However:

If your item arrives damaged, please refuse delivery (if possible) and contact us immediately.
If your item is lost in transit, contact us within 7 days of the expected delivery date.

We will coordinate with the courier to investigate and provide a replacement or refund, depending on the situation.

9. Import Duties & Taxes

Domestic orders include applicable GST, shown clearly during checkout.
International orders: Customs duties and import taxes may apply based on your country’s regulations. These fees are the customer’s responsibility unless otherwise stated.

10. Order Cancellations

You may cancel your order before it has been shipped for a full refund.

Once dispatched, orders cannot be canceled but may be returned after delivery according to our Return & Refund Policy.

11. Insurance

All parcels are insured against loss or damage up to their declared value during transit.

For insurance claims, please provide photos, proof of purchase, and any relevant courier documentation.

12. Customer Support

We are here to help with any shipping-related questions or concerns.

Contact Information:

Pinball Machine Australia

📍 Gympie Rd, Chermside QLD 4032, Australia

📧 support@pinballmachineaustralia.com

☎️ WhatsApp: +61 489 965 059

Business Hours: Monday – Friday, 9 AM – 6 PM (AEST)

13. Transparency Commitment

We value honesty and reliability.

Pinball Machine Australia provides accurate shipping times, costs, and product details to ensure every customer fully understands their purchase before checkout.

We never misrepresent availability, delivery timelines, or service terms.