Return & Refund Policy
Last Updated: January 2026
At Pinball Machine Australia, we value customer satisfaction and aim to provide a transparent, fair, and consistent return and refund experience. This policy outlines when and how returns, replacements, and refunds are processed.
We believe in honest communication — no hidden conditions or unclear terms.
1. Order Cancellation
You may cancel your order before it has been dispatched for a full refund.
Once your order has been shipped, it cannot be canceled, but you can still return it after delivery (see Returns below).
To request a cancellation, please contact us immediately at support@pinballmachineaustralia.com or via WhatsApp at +61 489 965 059.
2. Returns Eligibility
You may request a return within 30 days of receiving your order, provided that:
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The product is unused, undamaged, and in its original packaging.
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The product is not custom-built, personalized, or otherwise ineligible for resale.
Items not eligible for return include:
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Custom or made-to-order products.
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Items that have been used, installed, or modified.
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Products not suitable for return due to hygiene or safety reasons.
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Products inseparably mixed with other materials after delivery.
All returns are subject to inspection. Items that do not meet these conditions may be declined for refund or replacement.
3. How to Return a Product
To initiate a return, contact our team at support@pinballmachineaustralia.com with:
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Your order number
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A brief reason for the return
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Photos of the product (if damaged or defective)
Once approved, you will receive the return shipping address and instructions. Return packages should be sent to:
Pinball Machine Australia
📍 Gympie Rd, Chermside QLD 4032, Australia
Important: Customers are responsible for return shipping costs and risk, unless the product arrived damaged or incorrect. We recommend using a tracked and insured courier.
4. Refund Process
Refunds are processed within 7–10 business days after we receive and inspect the returned item.
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Refunds are issued to the original payment method.
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You will receive a confirmation email once the refund has been processed.
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If the return does not meet our policy, we’ll notify you by email with an explanation.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order details.
We will arrange either:
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A replacement at no extra cost, or
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A full refund, depending on your preference.
We cover all shipping costs for valid damaged or incorrect product returns.
6. Warranty Claims
Some products may come with a limited warranty.
If an issue arises within 90 days of delivery, contact us at support@pinballmachineaustralia.com to start a warranty claim.
Once verified, we will offer:
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Replacement
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Refund
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Store credit — depending on stock availability and claim validity
7. Refund Timeline
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Refund approval occurs within 7–10 business days after the returned item is received.
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Bank or payment processor timelines may vary slightly.
If you haven’t received your refund after 14 days, contact your bank or payment provider before reaching out to us again.
8. Gifts and Store Credits
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If your item was marked as a gift, you will receive store credit once the returned item is received.
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If it was not a gift, the refund will go to the original purchaser.
9. Contact Us
For any questions or assistance with returns or refunds, reach out to us:
Pinball Machine Australia
📍 Gympie Rd, Chermside QLD 4032, Australia
📧 support@pinballmachineaustralia.com
☎️ WhatsApp: +61 489 965 059
Business Hours: Monday – Friday, 9 AM – 6 PM (AEST)
10. Transparency Promise
Pinball Machine Australia operates with full honesty and clarity.
We do not misrepresent product conditions, pricing, or return guarantees. Every customer deserves straightforward policies — what you see is what you get.