Payment Policy

Last Updated: January 2026

At Pinball Machine Australia, we value transparency, trust, and security in every transaction. This Payment Policy explains the accepted payment methods, how payments are processed, and the measures we take to protect your financial information.

By completing a purchase on our website https://pinballmachineaustralia.com you agree to the terms outlined below.

1. Accepted Payment Methods

We currently accept the following secure payment options:

Credit & Debit Cards: Visa, MasterCard, American Express
PayPal
Bank Transfer: Available for large or custom orders upon request
Other approved payment gateways listed at checkout

All payment options will be displayed clearly at checkout before you confirm your order.

2. Payment Authorization

Payments are processed immediately at checkout.

Orders will not be shipped until payment is successfully received and verified.

In case of payment failure, please check your billing information or contact us at support@pinballmachineaustralia.com or via WhatsApp: +61 489 965 059.

3. Secure Transactions

We prioritize your security:

All online transactions are encrypted using SSL (Secure Socket Layer) technology.
We do not store or access full card details — payments are handled by trusted third-party processors compliant with PCI DSS standards.
Sensitive information (e.g., payment credentials) is transmitted directly to the payment provider for processing.

4. Currency & Pricing

All prices on our website are displayed in Australian Dollars (AUD).
Applicable taxes and shipping costs are calculated at checkout and shown before payment is made.
Prices are subject to change without notice, but confirmed orders are honored at the purchase price.

5. Order Confirmation

After a successful transaction:

You will receive an order confirmation email with your order details and payment receipt.
If you do not receive confirmation within 24 hours, contact us for verification.

6. Payment Verification

To protect against fraud, we may verify payment details before processing an order.

In some cases, we may request additional verification (such as billing confirmation or ID) to ensure that the payment was authorized by the cardholder.

7. Refunds and Cancellations

Orders can be canceled before shipment for a full refund.
Once shipped, cancellations are no longer possible. Please refer to our Return & Refund Policy for more details.
Approved refunds are processed using the original payment method within 7–10 business days after confirmation.

8. Fraud Protection

We actively monitor all transactions for fraudulent activity.

If suspicious activity is detected, we reserve the right to:

Cancel the order
Block the transaction
Request additional information to verify identity and payment authorization

This is to protect both our customers and our business from payment-related risks.

9. Late or Failed Payments

If your payment is declined or incomplete:

The order will not be processed
You’ll receive a notification to reattempt payment using another method
Orders will be automatically canceled after 72 hours of non-payment unless otherwise arranged

10. Contact Information

If you have questions or concerns about billing, invoices, or refunds, contact us:

Pinball Machine Australia

📍 Gympie Rd, Chermside QLD 4032, Australia

📧 support@pinballmachineaustralia.com

☎️ WhatsApp: +61 489 965 059

Business Hours: Monday – Friday, 9 AM – 6 PM (AEST)

11. Transparency & Compliance Commitment

We are committed to honest, transparent payment practices.

We do not mislead customers about product pricing, fees, or payment processes.
Every charge is clearly shown prior to checkout.
Our goal is to maintain trust through accurate billing and dependable service.